Craftsmanship That Brings Memories

Service with a smile, the warmth of Balinese Hospitality

At the heart of The Ritz-Carlton, Bali, guest experience is defined by the resort’s motto “Ladies and Gentlemen serving Ladies and Gentlemen,” a sentiment which underpins guests’ stay at the resort from start to finish. While guests often experience the warm and friendly smiles of the receptionists, dining attendants and activities staff, there are many other associates hard at work behind the scenes with equally important roles to play in creating memorable stays for guests.

The luxury beachfront resort recognizes the valuable contribution of all its Ladies and Gentlemen through a series of in-house awards such as ‘Wow Story’ of the month, and the ‘Five-Star Employee’ award. I Putu Siliriawan who has worked with The Ritz-Carlton, Bali since its pre-opening days in 2014 has won both awards. Sili is a room attendant who is truly dedicated to his role. He enjoys interacting with guests while keeping suites and villas spotless. Recently, as he was in the midst of cleaning a suite, a Japanese guest wandered in, mistaking it for his own room. Sili escorted him to the correct room, and later while cleaning it, decided to make his guest a unique towel art. Naming his creation ‘Gogo’, he left a note in Japanese, explaining to the guest that ‘Gogo’ was his room mascot so he wouldn’t get lost again. The guest was delighted. “I like to make guests feel comfortable, and to let them know that if they have any problems during their stay they can always reach out to me for help,” says Sili.

This heartwarming story about Sili provides the perfect example of our Ladies and Gentlemen going the extra mile to help create memories of a lifetime for our guests. The Balinese are renowned for their hospitality and the warmth of their welcome and we want to make sure our guests experience this, because in the end, long after they return home they will remember the kindness and the care that they found at The Ritz-Carlton, Bali,” says General Manager Karim Tayach.

About The Ritz-Carlton, Bali.

Located on a stunning beachfront combining with a dramatic clifftop setting, The Ritz-Carlton, Bali is a luxurious resort offering an elegant tropical ambience. Featuring tranquil views over the azure waters of the Indian Ocean the resort has 279 spacious suites and 34 expansive villas, providing the sheerest of contemporary Balinese luxury. Along the foreshore are The Ritz-Carlton Club®, six stylish dining venues, an indulgent and exotic marine-inspired Spa, and fun, recreational activities for children of all ages at Ritz Kids.  A glamorous beachfront wedding chapel, makes an idyllic setting for destination weddings, while a range of outdoor event venue and extravagant spaces provide the perfect scene for celebratory events and wedding reception in Bali. Well-appointed conference venues, luxurious meeting spaces, customizable residential packages and experienced organizers also entice those looking to create inspired MICE Tourism events in Bali. Whether work, pleasure or romance is on the agenda, The Ritz-Carlton, Bali is the place to make memories that last a lifetime. Follow us on Facebook, Instagram, Twitter, Youtube, LinkedIn.

About The Ritz-Carlton Hotel Company, LLC

The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, MD., part of Marriott International, Inc., currently operates more than 100 hotels and over 45 residential properties in 30 countries and territories. For more information or reservations, visit the company web site at, for the latest company updates, visit and to join the live conversation, use #RCMemories and follow along on Facebook, Twitter, and Instagram. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR). The Ritz-Carlton is proud to participate in Marriott Bonvoy, the new name of Marriott’s travel program replacing Marriott Rewards®, The Ritz- Carlton Rewards®, and Starwood Preferred Guest® (SPG). The program offers members an extraordinary portfolio of global brands, experiences on Marriott Bonvoy Moments and unparalleled benefits including earning points toward free hotel stays and nights toward Elite status recognition. To enroll for free or for more information about the program, visit

The Ritz-Carlton Bali

Jalan Raya Nusa Dua Selatan Lot III Sawangan, Nusa Dua Bali, 80363 Indonesia

Phone: +62 361 849 8988

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