In compliance with recommendations from local health officials, Hard Rock Hotel Bali will reopen to guests on Tuesday, September 1st, 2020. To help keep guests and team members safe and healthy, the property has implemented SAFE + SOUND, a best-in-class program focused on enhanced cleaning practices, social interaction guidelines and workplace protocols. The program was developed by a team of hospitality experts in collaboration with worldwide health and sanitization specialists, including Ecolab and NSF.
“We welcome the opportunity to reopen in Bali and continue to deliver unique experiences, unforgettable amenities and our core brand values to Hard Rock fans in the safest environment possible,” said Shane Coates, General Manager. “We’ve worked hand-in-hand with industry-leading experts to ensure our property exceeds the maximum cleanliness standards for our guests and team members.”
The SAFE + SOUND program implements the highest level of safety, sanitization, and employee training. From the initial welcome at check-in down to each detail inside guest rooms and common areas throughout the property, there is a heightened focus on cleanliness. Additionally, Hard Rock Hotel Bali’s team members have been trained by Ecolab cleaning experts on proper disinfection procedures. SAFE + SOUND protocols include, but are not limited to:
- Temperature checks for every team member, guest, and vendor upon arrival
- Social distancing markers placed 1+ meter apart
- Mandatory masks for all team members
- Safe + Sound door tag of cleanliness on every guest room as the final step in the enhanced housekeeping process
- Increased cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms
- Hand sanitizer in public space area and restrooms
- Team member hand washing every 60 minutes
- Plexiglass separators at front desks
- High level infection control procedures to collect laundry
- Touchless, in-room dining service at guest room door
- Sanitization of guest luggage before it enters the lobby
- Dining at the on-site restaurants using digital menus by scanning QR codes, and individually plated food for all meals
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About Hard Rock Hotel Bali
Sprawling across 3.5 hectares of pristine tropical property, Hard Rock Hotel Bali is located in Kuta, the heart of Bali’s famous entertainment and shopping district. Hard Rock Hotel Bali is Asia’s first Hard Rock Hotel and the leading entertainment hotel in Bali features 418 tribute rooms, luxury and deluxe suites reflect the glory and legends of Rock ‘n Roll, alongside nine cutting edge food and beverage outlets. Additional facilities include Roxity Kids Club, TABU Teens Club, Boom Box Recording Studio, Rock Royalty VIP Lounge, Rock Spa, Body Rock fitness center and 2 Rock Shops – Hard Rock Merchandise Stores. For more information, please visit bali.hardrockhotels.net.
About Hard Rock®
With venues in 76 countries spanning 256 locations that include owned/licensed or managed Hotels, Casinos, Rock Shops® and Cafes – Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s most valuable collection of music memorabilia at more than 83,000 pieces, which are displayed at its locations around the globe. In 2019, Hard Rock International was honored as one of Forbes Magazine’s America’s Best Large Employers, Forbes Magazine’s Top Employers for Women and No. 1 in J.D. Power’s 2019 North America Hotel Guest Satisfaction Study among Upper Upscale Hotel Chains. Hard Rock destinations are located in the world’s greatest international gateway cities, including its two most successful flagship properties in Florida and home to the world’s first Guitar Hotel® in South Florida, where its headquarters are located. The brand is owned by HRI parent entity The Seminole Tribe of Florida. For more information on Hard Rock International visit www.hardrock.com or shop.hardrock.com.
About HPL Hotels & Resorts
Headquartered in Singapore, HPL Hotels & Resorts is a hospitality management company, operated and wholly-owned by Hotel Properties Limited (HPL), a Singapore main-board listed company. HPL Hotels & Resorts manages the activities of 11 hotels and resorts in Asia Pacific and the Indian Ocean. These include Concorde Hotel Singapore, Concorde Hotel Kuala Lumpur, Concorde Hotel Shah Alam, Hard Rock Hotel Bali, Hard Rock Hotel Pattaya, Hard Rock Hotel Penang, Casa del Mar Langkawi, The Lakehouse Cameron Highlands, Casa del Rio Melaka, The Boathouse Phuket and Gili Lankanfushi Maldives. For more information, please visit www.hplhotels.com.